Refund & Return Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our policy below.
Return Window
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in original packaging, and in the same condition you received them.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at 2152260335@qq.com with:
- Your order number
- A clear photo of the damaged/defective item
- A brief description of the issue
We’ll arrange a free replacement or full refund — no need to return the damaged item.
Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned:
- Custom or personalized sticker orders
- Items marked “Final Sale” or “Clearance”
- Gift cards
How to Start a Return
To initiate a return, email us at 2152260335@qq.com with:
- Your order number
- The reason for the return
- Photos (if applicable)
Once approved, we’ll send you the return address and instructions. Return shipping costs are the buyer’s responsibility, except in cases of damaged/defective items or our error.
Refund Process
Once we receive and inspect your returned item, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method (PayPal) within 5-7 business days.
Exchanges
We only replace items if they are defective or damaged. If you’d like a different design, please return the original item for a refund and place a new order.
Order Cancellation
Orders can be cancelled for a full refund if requested before shipment (within 24 hours of ordering). Once shipped, the order cannot be cancelled — but you may request a return after delivery.
Questions?
We’re always here to help! Contact us at 2152260335@qq.com and we’ll respond within 24-48 hours.
Last updated: August 2026